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Shipping & Returns

All you need to know

Frequently asked questions

All of our web orders are now fulfilled directly from our Quebec factory. It takes 2-4 days to fulfill your order after receiving.

All defective or leaking products received must be declared as fast as possible after receiving the products. Contact us through our contact form. We will reply in 24-48h on business days.

Unfortunately, do to high shipping cost and augmented damage risk in transport, we do not ship to these remote regions: Yukon, Northwest Territories and Nunavut.

Some product might not be available for Quebec region because of OQLF's laws. We are continuously working on adjusting our labels to respect these laws. There will be a mention in the description section about availability of each product.

Caron Family Pledge

"Since the very beginning, our primary focus has always been to develop and manufacture premium 100% natural products that everyone can enjoy. I am confident that you & your family will enjoy the products just as much as we do. If for any reason you are not 100% satisfied, we’ll refund your money! "- Caron Brands President